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Refund Policy

Last Updated: 03 September 2025

At Rapido TVS, we value customer satisfaction and want you to feel confident when subscribing to our IPTV service. This Refund Policy explains the conditions under which refunds are issued for subscriptions purchased on our website.

By subscribing to Rapido TVS, you agree to the terms outlined in this Refund Policy.

1. General Policy

  • All subscriptions sold by Rapido TVS are digital products delivered instantly after purchase.
  • Because of the nature of our service (digital streaming access), we generally do not provide refunds once login details have been delivered.
  • However, we do make exceptions under certain conditions, as explained below.

2. Eligible Refunds

You may request a refund if:

  • The IPTV service does not work and our technical support team is unable to resolve the issue.
  • You have not yet received your login credentials within 24 hours of payment.
  • You were charged incorrectly (e.g., duplicate payment).

👉 To qualify, you must contact our support team within 48 hours of your purchase.

3. Non-Refundable Cases

Refunds will not be granted in the following cases:

  • You changed your mind after purchase.
  • Service issues caused by your device, internet connection, or third-party applications not related to Rapido TVS.
  • You ignored our installation guides or refused troubleshooting steps provided by support.
  • You purchased the wrong subscription package without contacting support first.

4. Trial Period

To help you test our service before committing to a longer plan, Rapido TVS may offer trial packages. We strongly recommend purchasing a trial first to check compatibility with your device and internet speed.

5. How to Request a Refund

If you believe you are eligible for a refund, please contact us with the following details:

  • Your full name and email used during purchase.
  • Proof of payment (transaction ID or receipt).
  • A clear description of the issue you are experiencing.

🌍 Website: www.rapidoiptv.com
💬 WhatsApp: +1 (914) 540-6447

Our support team will review your case and respond within 24–48 hours.

6. Chargebacks

  • Customers are encouraged to contact our support team before initiating any chargeback request with their bank or payment provider.
  • Fraudulent or unfair chargebacks will result in permanent account suspension and reporting to payment processors.

7. Policy Updates

We may update this Refund Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.

8. Contact Us

If you have any questions about our Refund Policy, please reach out to our support team:
💬 WhatsApp: +1 (914) 540-6447
🌍 Website: www.rapidoiptv.com